Most MetroPCS phones come locked to their network. That means you can’t just pop in a SIM card from another carrier and start using it. But here’s the good part—you can unlock it for free if you meet a few basic conditions. Whether you’re planning to switch carriers, travel abroad, or just want full control over your device, unlocking gives you that freedom.
In this updated 2025 guide, we’ll show you how to unlock your MetroPCS phone step by step, without paying anything. It’s simple, and you don’t need to be tech-savvy to do it.
Quick Answer
You can unlock your MetroPCS phone for free by using the built-in Device Unlock app or contacting Metro support—just make sure the phone has been active for at least 180 days. No fees, no codes—just follow the steps, restart your phone, and you’re good to go.
Is Your MetroPCS Phone Locked?
Before unlocking your phone, it’s smart to confirm if it’s actually locked. Many people assume their phone is locked just because it’s not working with another SIM. But sometimes, the issue could be something else—like a network or SIM error.
How to Check if Your MetroPCS Phone is Locked
Here’s a quick way to find out:
- Swap the SIM card – Take out your MetroPCS SIM and insert one from a different carrier (like AT&T or Verizon).
- Restart your phone – After booting up, see if the phone shows signal bars or asks for an unlock code.
- Message shown – If you see something like “SIM Network Unlock PIN” or “Invalid SIM,” then yes, your phone is locked.
Use Phone Settings to Check
Some phones also let you check from settings:
- Go to Settings > Connections > Mobile Networks > Network Operators
- If your phone allows you to search and choose other networks, it might be unlocked.
This method works best on Android phones.
Dial Code for IMEI (Helpful for Unlocking)
- Dial
*#06#on your phone. This brings up the IMEI number. - You’ll need this later to request your unlock from MetroPCS.
Carrier Lock vs. Screen Lock: What’s the Difference?
- Carrier Lock: This means your phone only works with MetroPCS (T-Mobile).
- Screen Lock: This is your password, PIN, or fingerprint to access the home screen.
Carrier lock stops you from switching networks. Screen lock stops anyone from using your phone without permission. Both are different, but people often mix them up.
Make sure you’re solving the right problem before you start unlocking.
MetroPCS Unlock Policy [2025 Update]
As of 2025, Metro by T-Mobile (formerly MetroPCS) has updated its phone unlocking policy. To unlock your device for free, certain conditions must be met. Here’s what you need to know:
Eligibility Requirements
- Active Service Duration: Your device must have been active on the Metro network for at least 365 days.
- Account Standing: Your account should be in good standing, meaning all bills are paid, and there are no outstanding balances.
- Device Status: The phone must not be reported as lost, stolen, or involved in fraudulent activity.
- Ownership: You should be the original owner of the device.
Supported Devices
Most Metro by T-Mobile phones are eligible for unlocking, including popular brands like Samsung, LG, Motorola, and iPhone. However, some older models or devices not purchased directly from Metro may not qualify. It’s best to check your device’s eligibility through the Metro website or by contacting customer support.
Special Cases
Military Personnel: If you’re a deployed military member, Metro offers exceptions to the standard unlocking policy. By providing deployment papers, you can request an unlock even if your device hasn’t met the usual requirements.
Lost or Stolen Devices: Devices reported as lost or stolen are not eligible for unlocking. This measure helps prevent unauthorized use and protects against fraud.
How to Unlock MetroPCS Phone for Free – Step-by-Step
If your phone is eligible, unlocking it won’t cost a dime. One of the easiest ways to unlock a MetroPCS phone is by using the Device Unlock app. This app usually comes pre-installed on MetroPCS Android phones and allows you to request an official unlock directly from the device.
Let’s walk through it step by step.
Method 1: Using the Official “Device Unlock” App
Step 1: Find the Device Unlock App
The app is already installed on most MetroPCS Android phones. It’s called Device Unlock—not to be confused with similar third-party apps.
To find it:
- Open your App Drawer (swipe up on your home screen).
- Scroll until you see the Device Unlock icon.
- If you can’t find it, go to Settings > Apps and look through the list.
- Still not showing? Visit the Google Play Store, search for “Device Unlock” by MetroPCS, and reinstall it if needed.
Note: iPhones don’t use this app. They are unlocked through a different process.
Step 2: Open the App and Select “Permanent Unlock”
Once the app is open:
- Tap on “Device Unlock” to start.
- On the next screen, you’ll see two options:
- Temporary Unlock (for short-term international travel).
- Permanent Unlock (what you want).
- Tap on Permanent Unlock.
The app will now check if your phone qualifies for an unlock. This might take a few seconds.
Step 3: Wait for the Unlock Request to Be Approved
If your phone meets the unlock policy (used on MetroPCS for 180+ days and not blacklisted), the app will show a message like:
“Unlock Approved. Restart your phone to complete the process.”
Go ahead and restart your device. After restarting, your phone should now accept SIM cards from other carriers.
If you see a message that says your device is not eligible, that means it hasn’t met the requirements yet. You’ll have to wait or contact support.
Step 4: Insert a Non-MetroPCS SIM Card to Test
After the restart, power off your phone and insert a SIM card from another carrier.
Power it back on and check if it connects to the new network. You should see the new carrier name and signal bars if the unlock was successful.
Method 2: Online Unlock Request
If the Device Unlock app isn’t available on your phone, or if you’re using an iPhone, you can still unlock your MetroPCS device through the official Metro by T-Mobile website. This method works for both Android and iOS devices and is completely free—if your phone meets the unlock requirements.
Here’s how to do it step by step.
Step 1: Go to the Metro by T-Mobile Unlock Page
- Open your browser and go to the official Metro by T-Mobile website
- Scroll to the bottom and click on “Support” or use the search bar to type in “unlock device”.
- From there, you’ll find the unlock request section or a link to the official SIM unlock policy page.
Step 2: Sign in to Your Account
- Click on the “My Account” button.
- Sign in using your MetroPCS phone number and account PIN.
- If you haven’t registered, you’ll need to create an account first.
This is necessary to verify that you’re the account holder and that your device is eligible.
Step 3: Submit the Unlock Request
Once you’re in your account:
- Look for an option like “Unlock Your Device” or “Request Device Unlock”.
- Enter the required details, including:
- Your phone number
- Your device’s IMEI number (dial *#06# to find it)
- The make and model of your phone
After submitting the form, you should see a confirmation message.
Step 4: Wait for Confirmation
MetroPCS usually processes unlock requests within 24 to 48 hours.
- If approved, you’ll get an unlock confirmation by email or SMS.
- For iPhones, the unlock is handled automatically by Apple. Once approved, just insert a non-Metro SIM and restart.
- For Android phones, Metro may send instructions or push the unlock over the network.
Method 3: Contacting MetroPCS Customer Support
If the Device Unlock app isn’t available on your phone, or if you prefer direct assistance, you can request an unlock by contacting Metro by T-Mobile’s customer support. Here’s how to proceed:
Step 1: Call Metro Customer Service
You can reach Metro’s customer service by:
- Dialing 1-888-863-8768 from any phone.
- Dialing 611 from your Metro by T-Mobile phone.
Customer service is available 24/7, ensuring assistance at any time.
Step 2: Speak with a Representative
When connected, inform the representative that you wish to unlock your device. You might say:
“Hello, I’d like to request an unlock for my MetroPCS phone. I believe it meets the eligibility requirements.”
Be prepared to provide:
- Your MetroPCS phone number.
- Your account PIN or security answer.
- Your phone’s IMEI number (dial *#06# to retrieve it).
Step 3: Provide Necessary Information
The representative may ask for:
- Confirmation that the device has been active on the Metro network for at least 180 days.
- Verification that the account is in good standing, with no outstanding balances.
- Assurance that the device hasn’t been reported as lost, stolen, or involved in fraudulent activity.
Step 4: Await Unlock Confirmation
If your device meets the criteria, the representative will process the unlock request. For iPhones, the unlock is typically handled by Apple, and you’ll receive a confirmation once it’s complete. For Android devices, you may receive instructions or confirmation directly from Metro.
Contacting customer support is a reliable method to unlock your MetroPCS phone, especially if other methods aren’t applicable. Ensure you have all necessary information ready to facilitate the process.
Free Alternatives If You Don’t Qualify Yet
So your phone doesn’t meet the unlock rules yet—don’t worry, you’re not stuck forever. There are still a few free alternatives you can try while waiting for full eligibility. These methods aren’t instant, but they can help you plan your next move without paying for an unlock.
Wait Out the 180-Day Period
The easiest and safest option is to simply keep the phone active on Metro’s network for 180 days. That means using the same phone with a MetroPCS SIM card for six months straight. After that, your device becomes eligible for a free unlock under Metro’s official policy.
- Make sure the account stays in good standing.
- Keep service active without interruptions.
- Don’t switch phones or numbers during this period.
Once you hit the 180-day mark, you can use the Device Unlock app or contact customer support to unlock your phone at no cost.
Try Third-Party Tools (Use with Caution)
Some websites and mobile repair shops claim they can unlock MetroPCS phones using IMEI-based tools or software. While this might sound tempting, it comes with serious risks.
- These tools often charge fees.
- Many are not authorized and may violate Metro’s terms.
- You could lose your warranty or damage the phone’s firmware.
- There’s also a risk of scams—some may take your money and not deliver anything.
If you’re considering this route, do thorough research and only use services with a strong reputation. And always double-check if your device is blacklisted or financed—third-party unlocks can’t fix those issues.
Borrow a MetroPCS SIM Temporarily
If you bought a used phone that hasn’t completed its 180-day requirement, you might be able to “wait out” the period by using it with a Metro SIM temporarily.
- Ask a friend or family member with an active MetroPCS account to insert their SIM into the phone.
- Use it regularly for texts, calls, or data—just enough to keep it active.
- After 180 days of usage on the Metro network, the phone becomes eligible for unlock.
This is a creative workaround, but it only works if you have someone willing to help and you’re using the phone consistently.
These options won’t unlock your phone overnight, but they’re worth knowing if you’re trying to avoid paying for it. Patience can save you money—and protect your phone from unnecessary risks.
Unlocking MetroPCS iPhone vs Android
Unlocking a MetroPCS phone works differently depending on whether you’re using an iPhone or an Android device. Both can be unlocked for free, but the process and what happens afterward aren’t exactly the same.iPhone Unlocking: Goes Through Apple Servers
When you unlock a MetroPCS iPhone, the request is submitted by Metro to Apple’s servers. This process is usually done through:
- Metro’s online request form
- Or by calling customer support
Once approved:
- Apple pushes the unlock status to your phone over Wi-Fi or iTunes.
- You’ll be told to insert a non-Metro SIM and restart the phone.
- You may also see a message saying, “Congratulations, your iPhone is unlocked.”
After the unlock:
- The unlock is permanent—even if you factory reset the phone later.
- The iPhone will work with any SIM card from any compatible carrier.
- No unlock code is needed.
Android Unlocking: Done via App or Settings
Most MetroPCS Android phones use the Device Unlock app for unlocking. Once your unlock request is approved:
- You tap Permanent Unlock in the app.
- The app communicates with Metro’s system to complete the process.
- You’ll be prompted to restart your phone.
Some newer Android models (especially Samsung or Google Pixel phones) may also unlock through network settings after approval.
After the unlock:
- You can insert a new SIM and connect right away.
- You might need to set up APN settings manually for the new carrier.
- Like with iPhones, the unlock stays permanent—even if you reset the device.
Key Differences After Unlocking
| Feature | iPhone | Android |
|---|---|---|
| Unlock Method | Apple servers (automatic) | Device Unlock app or settings |
| Requires Unlock Code? | No | No (App-based) |
| Needs Restart? | Yes | Yes |
| Can Be Re-locked? | No | No (unless blacklisted) |
| Works Globally? | Yes, if GSM-compatible | Yes, if GSM-compatible and unlocked |
In short, once you unlock your MetroPCS phone—whether it’s an iPhone or Android—it should work with most carriers in the U.S. and abroad. Just make sure the phone is GSM-compatible and supports the new carrier’s network bands.
What to Do After Unlocking – Short Answer
Once your MetroPCS phone is unlocked, insert the new SIM card and restart the device. If it doesn’t connect right away, go into your settings and update the APN (Access Point Name) for your new carrier. If there’s still no signal, try cleaning the SIM slot, checking compatibility, or resetting network settings.
Common Unlocking Issues and Fixes
Even if you follow all the steps correctly, unlocking doesn’t always go smoothly. Here are the most common issues people face with MetroPCS unlocks—and how to fix them fast.
Device Not Eligible” Error
This message usually means your phone hasn’t met the 180-day active use requirement on MetroPCS.
What to do:
- Check how long the phone has been used with a MetroPCS SIM.
- If it’s a second-hand phone, ask the previous owner about usage history.
- Wait until the 180-day period is complete, then try again.
Unlock Failed” from the Device Unlock App
This happens when the app can’t complete the unlock request. It might be a network glitch, a system error, or your phone isn’t meeting the unlock criteria.
What to do:
- Make sure your phone is connected to Wi-Fi or mobile data.
- Restart the phone and try again.
- Clear the app’s cache in Settings > Apps > Device Unlock > Storage.
- If it still fails, call MetroPCS customer service to request a manual unlock.
SIM Card Not Supported After Unlocking
Sometimes, even after unlocking, the new SIM shows an error like “SIM not supported” or doesn’t work at all.
What to do:
- Double-check that your new SIM is GSM-compatible (MetroPCS uses GSM).
- Confirm the phone is not carrier-specific or blacklisted.
- Try resetting network settings (see below).
How to Reset Network Settings (Android & iPhone)
Resetting network settings can fix most post-unlock connection issues.
On Android:
- Go to Settings > System > Reset > Reset Network Settings
- Confirm and restart your phone
On iPhone:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- Enter your passcode and confirm
This wipes saved Wi-Fi networks and mobile settings—so reconnect to Wi-Fi after the reset.
These quick fixes usually solve most unlocking problems. If nothing works, call Metro support or visit a local store for help.
Is It Legal to Unlock a MetroPCS Phone? – Short Answer
Yes, it’s legal to unlock your MetroPCS phone thanks to the Unlocking Consumer Choice and Wireless Competition Act. This law gives you the right to unlock your device once it meets the carrier’s requirements. But be careful—phones reported as lost, stolen, or blacklisted can’t be legally unlocked, and using third-party tools on those devices may be against the law.
Unlocking Without MetroPCS: Is It Possible? – Short Answer
Yes, you can unlock a MetroPCS phone using third-party services or IMEI-based tools, but it’s risky. These methods might void your warranty, damage your phone, or lead to scams. Always check reviews and avoid unlocking stolen or blacklisted devices, as that’s illegal and often won’t work.
MetroPCS vs. T-Mobile Unlocking Rules
MetroPCS, now known as Metro by T-Mobile, operates under T-Mobile’s umbrella. However, despite this affiliation, their unlocking policies differ significantly.
Metro by T-Mobile Unlock Policy
To unlock a Metro device:
- The phone must be active on Metro’s network for at least 365 days.
- The device must not be reported as lost, stolen, or blocked.
- The account associated with the device must be in good standing.
- The device must be purchased from Metro by T-Mobile
Unlocking is typically done via the Device Unlock app on Android devices or through customer support for iPhones.
T-Mobile Unlock Policy
T-Mobile’s unlocking criteria vary based on the type of plan:
- Postpaid Plans:
- The device must be active on T-Mobile’s network for at least 40 days.
- If the device was financed or leased, all payments must be satisfied, and the device must be paid in full.
- The account must be in good standing.
- Prepaid Plans:
- The device must be active for at least 365 days.
- If the device was activated less than 365 days ago, the account must have had more than $100 in refills during that period, and more than 14 days must have passed since the device was purchased.
T-Mobile often automatically unlocks eligible devices within two business days if the device supports remote unlocking.
Can You Use T-Mobile’s Unlock Method for Metro Phones?
No, you cannot use T-Mobile’s unlock procedures for Metro by T-Mobile devices. Even though Metro is a T-Mobile brand, their systems are separate. Metro devices must be unlocked through Metro’s specific processes, such as the Device Unlock app or by contacting Metro customer support. T-Mobile’s unlock tools and policies do not apply to Metro devices.
Frequently Asked Questions (FAQs)
How long does it take to unlock a MetroPCS phone?
If you meet all the eligibility requirements, unlocking usually happens quickly. Using the Device Unlock app, the process takes just a few minutes after approval. If you go through Metro’s online or customer support request, it can take up to 48 hours to receive confirmation.
Is unlocking permanent?
Yes, once your MetroPCS phone is unlocked, the change is permanent. Even if you reset your device or switch SIM cards again, the phone remains unlocked and ready for any compatible carrier.
Can I unlock a MetroPCS phone without a SIM card?
Yes, you can. The unlock process doesn’t require a SIM card to be inserted. You can use the Device Unlock app or contact Metro support even if there’s no SIM in the phone. Once it’s unlocked, you can insert any compatible SIM to activate service.
What if the app says “Unlock Failed”?
This usually means your phone doesn’t meet Metro’s unlock requirements—like the 180-day active period. It could also be a network issue. Restart your phone, try again using Wi-Fi, and make sure the app is up to date. If it still fails, contact Metro customer service for help.
Can I unlock a used or second-hand Metro phone?
Yes, but it depends. If the previous owner used the phone on MetroPCS for at least 180 days and the phone hasn’t been reported lost, stolen, or blacklisted, it should be eligible. If the phone hasn’t met the 180-day rule, you’ll need to wait it out using a Metro SIM.
Will MetroPCS unlock blacklisted phones?
No, MetroPCS will not unlock any phone that’s been reported lost, stolen, or flagged for fraud. Even if the phone meets the usage requirement, being blacklisted disqualifies it from being unlocked. If you unknowingly bought a blacklisted phone, Metro won’t help unlock it.